订阅会自动续订吗？

会。付费套餐在每个计费周期结束时自动续订，除非你在续订日之前取消。取消只停止以后的扣款，不退已经扣过的钱。

取消：桌面端「设置 → 管理订阅」打开账单门户。你也可以发邮件至 clipsparkco@gmail.com。

我何时符合退款条件？（个人方案）

Pro 月付和年付适用同一套规则。最近一笔订阅扣款在同时满足以下两点时，可以申请退该笔款项：

• 该笔扣款发生在 最近 14 天内
• 该计费周期内你没有处理过任何视频（当期用量为 0）

我们会核对账户后决定是否符合。符合的，我们会取消该订阅，并由 Creem 把该笔款项退回原支付方式，通常 5–10 个工作日到账。

超过 14 天，或当期已经处理过视频，该笔款项一般不予退还，你仍可使用到当期结束。你仍然可以取消，以免下期再扣。

本说明不限制你在适用消费者保护法下可能享有的权利（例如欧盟/英国数字内容撤回权）。

升级方案时，能获得按比例退款吗？

目前对外销售的是 Pro 月付和 Pro 年付。中途把月付换成年付（或反向），不会按剩余天数自动折算退款。未用完的当期额度也不会折成现金。

若某笔扣款看起来重复或有误，把账单信息发到客服，我们按上面的 14 天 / 未使用规则审核。

如果我在周期中途降级，可以获得按比例退款或额度吗？

不可以。当期已经开始后，我们不按剩余天数做部分退款。

你可以取消续订：停掉以后的扣款，当期付费功能用到周期结束。降级或取消本身，不等于对当期已扣款项的退款资格；退款仍只按「14 天内且当期未处理任何视频」审核。

我应该在退款申请中提供哪些信息？

请发邮件至 clipsparkco@gmail.com，并尽量写上：

• 你的 ClipSpark / Google 登录邮箱
• 扣款金额和日期
• 发票号或收据（如有）
• 简短说明你认为哪里不对

是否有团队方案的退款说明？

没有。ClipSpark 目前没有 Teams / 团队席位计费，也就没有团队方案的单独退款规则。个人 Pro 按本页执行。

即使我正在申请退款，也可以取消吗？

可以。取消只是停止以后的续订扣款，当期通常仍可用到结束。申请退款和取消续订是两件事，可以同时做。

额外用量或按次费用可以退款吗？

ClipSpark 没有按次加购、超额包或「按需请求」收费。Pro 的视频/片段额度包含在订阅里。额度用掉了不能单独折现；只有上面「14 天且当期未处理任何视频」时，才退最近那一笔订阅款。

如果我是通过 iOS 应用订阅的怎么办？

不适用。ClipSpark 目前只有 Windows 桌面端，不在 App Store 销售，我们也不能处理苹果内购退款。

如果我是通过 Android 应用订阅的，该怎么办？

不适用。没有 Android 应用，也没有 Google Play 内购。

我没有授权这笔扣款。我该怎么办？

请先联系 clipsparkco@gmail.com，写明金额、日期，以及卡号后四位（如有）。我们会核对账户活动。

请先找我们处理。直接向银行发起拒付（chargeback）可能拖慢处理，并在争议期间影响账户状态。

如果是我们停止服务呢？

若我们并非因你违约而停止已付费功能，将退还你最近一次实际支付的全额，或 20 美元，以较高者为准（强制消费者法律及结账披露另有规定的除外）。因严重违约、欺诈或侵权被终止的，已付款一般不退（法律强制要求的除外）。

Do subscriptions renew automatically?

Yes. Paid plans renew at the end of each billing period unless you cancel before the renewal date. Canceling stops future charges. It does not refund a charge that has already been processed.

To cancel, use Settings → Manage subscription in the desktop app to open the billing portal. You may also email clipsparkco@gmail.com.

When am I eligible for a refund? (Individual plans)

Pro monthly and yearly use the same rules. You may qualify for a refund of your most recent subscription payment if both of these are true:

• The charge was made within the last 14 days
• You have not processed any videos in that billing period (usage is zero)

We will review your account. If eligible, we can cancel the subscription and refund that payment to the original payment method via Creem, usually within 5–10 business days.

Outside the 14-day window, or if you already processed a video in the period, that payment is generally not refundable and you are committed for the current billing period. You can still cancel to stop the next renewal.

This policy does not limit any rights you may have under applicable consumer protection laws (for example EEA/UK withdrawal rights for digital content).

Do I get a prorated refund when I upgrade my plan?

We currently sell Pro monthly and Pro yearly. Switching from monthly to yearly (or the reverse) mid-cycle does not automatically refund unused days. Unused quota is not paid out in cash.

If a charge looks duplicated or incorrect, email support with the billing details. We review it under the 14-day / unused rules above.

Can I get a prorated refund or credit if I downgrade mid-cycle?

No. We do not issue partial refunds for unused days after a period has started.

You can cancel renewal: that stops future charges and you keep paid access until the current period ends. A downgrade or cancellation by itself does not create a refund of the current charge. Refunds still follow the “within 14 days and no videos processed” rule.

Which details should I include in a refund request?

Email clipsparkco@gmail.com and include:

• The Google email on your ClipSpark account
• The charge amount and date
• Invoice ID or receipt, if available
• A short description of what looks incorrect

Is there a separate refund policy for Teams?

No. ClipSpark does not currently sell Teams or seat-based plans. Individual Pro follows this page.

Can I cancel even if I am requesting a refund?

Yes. Canceling only stops future renewals. You usually keep paid access until the current period ends. A refund request and a cancellation are separate; you can do both.

Are extra usage or on-demand charges refundable?

ClipSpark does not sell on-demand packs or overage fees. Pro quota is included in the subscription. Used quota is not cashed out. The only subscription refund described here is the most recent payment when both the 14-day window and zero videos processed apply.

What if I subscribed through the iOS app?

This does not apply. ClipSpark is Windows desktop only. We do not sell on the App Store and cannot process Apple in-app refunds.

What if I subscribed through the Android app?

This does not apply. There is no Android app and no Google Play billing.

I did not authorize this charge. What should I do?

Contact clipsparkco@gmail.com first. Include the amount, date, and the last four digits of the card if you have them. We will check account activity.

Please come to us first. Filing a chargeback with your bank can delay resolution and may affect your account while the dispute is under review.

What if we stop the paid service?

If we stop a paid feature other than because you breached the Terms, we refund the full amount of your most recent actual payment, or USD 20, whichever is greater, except where mandatory consumer law or checkout disclosures provide otherwise. If we terminate for serious breach, fraud, or infringement, fees already paid are generally not refundable except where the law requires.